Booking Terms
Please read these quote, payment, booking and cancellation terms before confirming your trip.
1. Services and contract documents
FLIPWAY provides itinerary planning, quotations and booking coordination. The final quote and attachments must identify who provides each service, FLIPWAY’s responsibilities and any applicable third-party conditions. Use of a third-party provider does not exclude responsibilities imposed on FLIPWAY by law.
2. Quotes and acceptance
An initial estimate is not a quote available for payment. A formal quote must state its version, NZD total, itinerary, inclusions and exclusions, expiry in New Zealand local time, and cancellation conditions for each service. Your explicit, verifiable written acceptance of the specified version and terms establishes the arrangements described in that version; it does not mean suppliers have confirmed. Terms and attachments must be provided before acceptance. Conflicts or changes must be clarified and accepted again before proceeding.
3. Payment and booking arrangements
Payment is by bank transfer only. Verified payment instructions are provided after acceptance of the formal quote. We arrange bookings only after verifying that the full amount has reached our bank account. We do not proceed if funds have not arrived, payment is short or the quote has expired. After expiry, prices and availability must be checked again; the original price and places cannot be assumed to remain available.
4. Payment verification and booking confirmation
A payment screenshot is not proof that funds have reached our bank account. After verifying actual receipt in full, we begin arranging the itinerary; this does not yet confirm the whole booking. We issue formal booking confirmation only after all required suppliers have confirmed. Partial confirmation is not confirmation of the entire order, and outstanding services must be identified separately.
5. If a supplier cannot confirm
If a supplier cannot confirm, we explain the affected services and offer viable alternatives or a refund option. Alternative services, price increases and date changes require your explicit agreement. Amounts due for services that cannot be delivered will be refunded; indivisible arrangements that cannot be delivered are dealt with as a whole. Refunds are not automatically converted to credit vouchers, and refunds required by law are not delayed indefinitely until a supplier refunds us.
6. Changes and cancellations by you
Submit requests in writing through the channel stated in your quote. The actual time received and the applicable deadline in the supplier’s local time zone determine the outcome. Itemised cancellation charges and deadlines must be disclosed in the final quote before acceptance. No blanket non-refundable rule or undisclosed fixed administration fee applies. Refund calculations must show the amount paid, lawful deductions disclosed in advance, and supplier refunds or credits already obtained, without double charging. Any change fee must be agreed first.
7. Processing refunds
After a cancellation request, we check the service status and provide a breakdown, the amount due, an estimated processing time and how updates will be provided. Refunds normally go to a verified account of the original payer; account changes require separate verification. Bank receipt times cannot be promised without confirmation. Disputed and undisputed amounts are explained separately, and statutory refund obligations take precedence.
8. Weather, roads and operational changes
Safety concerns, weather or operational changes may affect services. Changes, alternatives or refunds are handled under the relevant service conditions and applicable law, with your agreement where required. Force majeure does not exclude all refunds or statutory rights. Activities that have not been confirmed should not be treated as guaranteed.
9. Payment fees and exchange rates
Quotes are in NZD by default. Your bank determines its exchange rates and charges. Any transfer fee or shortfall you are asked to cover must be disclosed in advance and supported by evidence. FLIPWAY’s own operating, payment or exchange-rate costs cannot be passed on retrospectively without agreement. Refund currency, amount and fee details must be clear. Changes in your bank’s exchange rate may affect the amount you receive in your home currency.
10. Your responsibilities
Provide accurate names, group numbers, children’s ages, dates and contact details. Check your vouchers and follow meeting instructions and suppliers’ safety requirements. You are responsible for visas, travel documents, entry eligibility and suitable insurance unless the quote expressly includes related assistance. Discuss special requirements in advance; accessibility, child seats, meals or language arrangements that have not been confirmed are not guaranteed.
11. Personal information
We process only the information needed for enquiries, quotes, necessary services and legal obligations. Required information may be shared with the suppliers delivering the services. Marketing contact requires separate appropriate permission. See our Privacy Policy for details.
12. Contact, disputes and statutory rights
Please raise any concerns through the contact channel in your formal quote and keep your quote, payment and correspondence records so we can work through the facts together. These terms do not exclude consumer rights that cannot be excluded under New Zealand law. Mandatory law prevails over any conflicting term. The contracting entity, address for notices and dispute arrangements must be provided before a transaction is entered into.