BANK TRANSFER · NZD

Paying by bank transfer

Once you have agreed on the itinerary and accepted the formal quote, we will send bank transfer details for you to check and arrange payment.

First, accept your quote

Check the itinerary, total, expiry and cancellation terms, then confirm in writing. We provide payment details after this step.

Arrange your transfer

Payment is by bank transfer in full, in New Zealand dollars (NZD). Check the payee, account number, amount and reference against your formal payment instructions.

We verify receipt

A transfer receipt can help us trace your payment. We only start arranging bookings once we verify that the full amount has reached our bank account.

What happens after I transfer the funds?

Reply to your quote email with the transfer time and payment reference. A screenshot can help us trace the funds, but it does not replace verification of actual receipt.

After verifying your payment, we begin making the arrangements. You will receive formal booking confirmation and travel documents once all required accommodation, transport and activities are confirmed. Until then, a payment receipt is not confirmation of the whole trip.

If a service cannot be arranged

We will explain which services are affected and discuss alternatives or a refund. We will not replace a service, increase the price or issue a credit voucher without your agreement. Unavailable services are refunded under the applicable terms. If the arrangements cannot be separated and the trip cannot be provided as a whole, it is dealt with as a whole.

Transfer fees and amounts

The NZD total in your formal quote applies. Any shortfall you are asked to cover because of charges by your bank or an intermediary bank must have been disclosed in advance and supported by evidence. We will not add our own collection costs arbitrarily after payment. Changes to the quote require your renewed agreement first.

Bank details are provided after you accept the formal quote. This page does not display an account number or accept online payments.

Read the booking terms →