Privacy Policy
This policy explains how personal information is used for enquiries and travel arrangements. It is not legal advice. We will explain any service-specific handling of information before collecting it.
What we collect and why
Enquiry emails you send may include your name, email, dates, group size, children’s ages, budget and preferences. We use this to reply and prepare a quote. Passport scans, bank card details and detailed health records are not needed for an initial enquiry. If sensitive information is necessary, we will explain why and how to send it securely.
How the website handles your information
When you submit an enquiry, Web3Forms sends your name, contact details and travel requirements to our enquiry email for replies and trip planning. Web3Forms is a third-party form service and processing may involve services outside New Zealand. Please read the Web3Forms Privacy Policy. This website does not persistently store form contents in your browser. If submission fails, you can choose the email alternative and send it from your email app. The site does not use customer accounts, online payments, analytics tracking or marketing cookies. We will update this policy if services or necessary access logs are introduced.
Email and suppliers
Email links open your email app; sending and email services are subject to your provider’s terms. For bookings, we share only the information needed by the relevant suppliers to deliver their services, not entire enquiry records. Cross-border disclosure requires an assessment of safeguards; an overseas supplier’s location does not by itself establish compliance.
Information about other travellers
If you provide information about other travellers, ensure you have appropriate authority and explain how it will be used. Where information is collected indirectly from another person or source, applicable notification duties must be met or a valid exception recorded. Receiving it from a group organiser does not automatically remove those duties.
Retention and security
Access is limited to people who need the information to handle enquiries and bookings. Retention periods are based on service delivery and legal record requirements, followed by deletion or de-identification. Real customer quotes are not published as public webpages. The relevant providers and retention arrangements will be explained before the information is collected.
Your choices and requests
Contact our enquiry email to request access or corrections, or to raise a privacy concern. Proportionate identity checks may be needed. Deletion requests are handled under applicable law and necessary record-keeping duties. If essential booking information is not provided, we may be unable to arrange the relevant service. Marketing consent is separate and may be withdrawn.
Contact and updates
For access, corrections or privacy concerns, contact info@flipwaytravel.com. We will investigate the matter and explain the next steps. You may also seek help from the Office of the Privacy Commissioner in New Zealand if needed.